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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. A Job is running and agents are logged in, but a report executed from Analyst shows no data for that job. On the Historical Data Server Component (HDSC. system, you confirm that the database is running.What are two possible causes for this? (Choose two.)

A) The dccserver is not running.
B) The HDSC system is not running.
C) The data pump is not running.
D) The logger is not running.
E) The service monitor is not running.

2. A system operator observes that on a particular job, agents are being presented with unexpected release codes after selecting the release line button.
Which configuration in the job should be examined?

A) agent key definition file name
B) outbound Screen
C) record selection file name
D) script label to use for making call

3. In Avaya Proactive Contact 5.0, which application can be used to enable/disable the Agent Job list feature?

A) Editor
B) Command User Interface (System Telnet)
C) Agent Application
D) Analyst

4. Agents are no longer being acquired or released.Which two command-line troubleshooting tools can be used to see if all of the blend processes are still running? (Choose two.)

A) check_pds
B) cbaui
C) rpm -I
D) vmstat

5. A system operator complains that Analyst reports do not show any data for yesterday. Which three actions would you take to resolve this problem? (Choose three.)

A) Check to see if a data store file was created with yesterday's date.
B) Run stop_rnts_svcs and start_mts_svcs to reset the database and its associated processes.
C) Check the mo_last_status table In the database to see if data was written to the historicaldatabase yesterday.
D) Restore the database backup from yesterday.
E) Identify which jobs ran yesterday and locate the tran.stat file associated with each.

Solutions: