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Apple OS X v10.8 Troubleshooting Sample Questions:

1. A technician suspects that an application's preference file is causing the app to crash at launch.
Which of the following techniques would be best to confirm the issue?

A) Delete the application, reinstall it, then try launching it again.
B) Use "Go to Folder..." or press the Option key to access the user library, move the suspected preference file to the desktop and then try launching the application.
C) Startup from OS X Recovery, open Disk Utility and repair the startup disk.
D) Use a Time Machine backup to restore the entire User folder.

2. The AirPlay Mirroring feature in OS X Mountain Lion allows users to

A) Stream audio to an Airport Express base station
B) Join a game and play against friends using the game on anIOSdevice
C) Send files to anyone around you wirelessly via Wi-Fi
D) Wirelessly send what is on their Mac screen to an HDTV with a supported Apple TV

3. Which of the following devices are supported to use AirPlay Mirroring in OS X Mountain Lion? Select Two:

A) Apple TV (3rd generation)
B) Third Party streaming media players
C) Apple TV (2nd generation)
D) Game consoles with built in steaming media players
E) Apple TV (1st generation)

4. In which of the following scenarios would it be necessary to use Repair Disk Permissions in Disk Utility to resolve the issue?

A) Cannot complete an OS X Mountain Lion install.
B) Cannot install any application into /Applications.
C) Cannot open one Numbers document. Other Numbers documents open without issue.
D) Computer fails to power on.

5. A customer would like to use target disk mode to transfer a large file from their Mac Pro using OS
X Mountain Lion to a friend's MacBook Pro using OS X Snow Leopard. The Mac Pro's hard disk is encrypted using FileVault 2. Which technique is the best to quickly transfer the file?

A) Turn off encryption on the Mac Pro with OS X Mountain Lion, when de-encryption is finished place it into target disk mode and transfer the file using the Snow Leopard Finder.
B) Use live partitioning in the Disk Utility to create a non-encrypted volume on the Mac Pro. Copy the file to that volume, then place the Mac Pro into target disk mode and transfer the file using the Snow Leopard Finder.
C) Place the Mac Pro with OS X Mountain Lion into target disk mode then transfer the file using the Snow Leopard Finder.
D) Place the MacBook Pro with Snow Leopard into target disk mode then transfer the file using the OS X Mountain Lion Finder.

Solutions: