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HP Selling HP Printing and Computing Services Sample Questions:

1. Which type of service offerings are covered by HP Custom Integration services?

A) Per Incident
B) BIOS configuration
C) Maintenance Kit Replacement
D) Warranty Extensions

2. In addition to the Travel Coverage and Accidental Damage Protection services, what other value added service can be offered to consumers?

A) Preventative Maintenance Kit Replacement
B) Premium Services
C) Data Protection
D) Defective Media Retention

3. What is the first step in selling Care and Usage Services to a Corporate, Enterprise, or Public Sector customer?

A) Understand the customer's business drivers and define the impact of printing and personal system downtime.
B) Understand the customer's business model to define when they will need support and what type of support HP can offer
C) Understand if the customer is outsourcing their printing and personal system support, and use that to introduce the HP support value proposition.
D) Understand the customer's business drivers and establish from that the duration of services needed,

4. Which statement is true about Non IT managed businesses?

A) Non IT managed businesses do not tend to outsource their purchasing needs, but seek the advice of partners to benefit from easy and free usage services.
B) Non IT managed businesses tend to outsource their purchasing needs and seek the advice of partners to benefit from easy and free usage services.
C) Non IT managed businesses tend to outsource their purchasing needs but do not seek the advice of partners.
D) Non IT managed businesses are not interested in advice on IT infrastructure decisions and tend to internally manage their purchasing needs.

5. Which type of services can an HP Printing and Computing Services specialist sell?

A) It depends on the geography; the permitted services vary from one country to another,
B) The services are defined with each partner.
C) The specialist can sell services for printing and personal systems.
D) The specialist can sell services for server, data center printer, and computer.

Solutions: