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HP HP2-B126 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Customer Needs Assessment | 25% | - Address pain points and challenges - Identify business and user requirements - Match solutions to usage scenarios |
| Topic 2: Sales & Competitive Positioning | 25% | - Competitive advantages - Up-selling and cross-selling strategies - Value proposition and ROI |
| Topic 3: Features, Benefits & Differentiators | 25% | - Manageability and workflow solutions - Cost-per-page and energy efficiency - Security and reliability technologies |
| Topic 4: Understand HP Printing Portfolio | 25% | - PageWide and large-format solutions - Multifunction printers (MFP) capabilities - LaserJet and InkJet product lines |
HP Selling HP Printing Hardware Sample Questions:
Question 1
Where is the reseller's value in recommending an HP Printer or Scanner?
A. HP only makes printers and helps to deflect selling scanners.
B. HP has shipped over 200 million printers and 300 million scanners.
C. HP invests in new compatible paper types for emerging markets.
D. Gartner recognizes HP as a leader in MFP, manageability, and security
Question 2
Why is it important that HP listens to what the customer is saying?
A. so HP can understand where the competition is stronger than them
B. so HP canbenumber onein marketing effectiveness surveys
C. so HP can make their printers meetthe customer'sneeds
D. so HP can target their most expensive products at the right customer
Question 3
Why is the Recommended Monthly Print Volume (RMPV) important?
A. It gives you an indication whether the customer needs mono or color printing.
B. It tells you how many sheets of paper you will be able to sell the customer.
C. It tells you how many pages a printer will print in its entire lifetime
D. It helps you match the right printer for the right customer's environment, to give them the best return on investment
Question 4
What are the key areas of a PageWide print head that makesitso reliable? (Select two.)
A. its Liquid powder
B. HP ColorSphere toner technology
C. large ink tanks
D. HP durafast plastic technology
E. no synchronized rotating components to create a page
F. no physical contact points
Question 5
Your customer tells you that they had problems in the past with the keys on their Notebook wearing out.
Which feature should you turn into a benefit for the customer'?
A. HP DuraFinish
B. HP DuraKeys
C. spill resistant keyboard
D. HP 3D DriveGuard
Solutions:
| Question 1 Answer: D | Question 2 Answer: C | Question 3 Answer: A | Question 4 Answer: D,E | Question 5 Answer: B |

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