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IBM Information Management Front End Tools and Processes Sample Questions:

1. A FrontEnd engineer has provided the customer with an APAR fix for their problem.
What Service Given Code should be assigned before closing this call?

A) 19
B) 89
C) 69
D) 59

2. What action must always be performed before submitting a new DCF technote?

A) Install the DCF Item Creator application.
B) Check for duplicate items in CAST or the Technote Database.
C) Forward the PMR to the BackEnd.
D) Ask the customer if they agree to open a technote.

3. What is the taxonomy spreadsheet?

A) a list of all supported Component IDs for all Domain/Platform
B) a list of all supported Component IDs for the Tivoli Domain
C) alist of all OneTeam Component IDs for the Tivoli Domain
D) a list of all Fastpath Component IDs for the Tivoli Domain

4. What is the purpose of the Service Given Days measurement?

A) It is the amount of time from CE to the service given code put at the first contact with customer.
B) It is the number of days from CE to the last final service given code on PMRs.
C) It is the number of days from Call Entry (CE) to the first final service given code on PMRs.
D) It is the number of days from CE to the non-definitive last service given code on PMRs.

Solutions: