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Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. Which two options are true about reporting on milestones?

A) Milestone reporting is performed via the CRM Service Request Real-Time subject area.
B) Administrator-defined milestone data is not included in Analytics.
C) An as-delivered SLA Infolet shows near-overdue and overdue milestones.
D) No standard reports on milestones are provided.

2. Your customer wants to have a vertical Media Toolbar instead of the Horizontal one.
Which statement is true?

A) The Horizontal Toolbar is always required, while the Vertical Toolbar and notifications are optional.
B) The Vertical Toolbar is always required, while the Horizontal Toolbar and notifications are optional.
C) The only Vertical Toolbar that you can enable is the Notifications Toolbar.
D) You must set the Vertical Toolbar as the Default, and deactivate all Horizon Toolbars.

3. Which three steps are required to configure the system to send an email notification when a milestone has reached warning status?

A) Specify the warning threshold for the milestone in the standard coverages.
B) Configure an analytics report showing milestones in warning status.
C) Configure the email template to be used for notification.
D) Add an extension column to the milestone object to hold the warning threshold value.
E) Create standard text to be posted to the message thread.
F) Configure an object workflow action to send the email when the milestone status changes to warning.

4. Your customer has the following requirement: when filtering service requests an agent wants to see by default all those service requests that are "New", whose channel type is "Web", and are assigned to them.
Which five activities should be completed by an agent on the SR list page in order to create an appropriate personalized service request search filter?

A) Change the section identified with Status = New
B) Click the Show Advanced Search icon.
C) In Advanced Search, save and select the "Set as Default" box.
D) In Advanced Search, Add Channel Type = Web.
E) In Advanced Search, confirm Record Set = Assigned to Me.
F) In Advanced Search, select Action > Update.

5. Your client needs to associate a product item to a product group but cannot make the association. What should you check to identify the cause?

A) Validate that the product item is active and published.
B) Validate that Allow Duplicate is selected on the product item.
C) Verify that Root Catalog is selected on the product groups.
D) Verify that Eligible for Service is selected on the product item.

Solutions: