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Oracle Fusion Customer Relationship Management 11g Sales Essentials Sample Questions:

1. Select the correct sequence regarding Leads Life Cycle Management.

A) Load Conversion. Lead Generation, Lead Qualification, Lead Assessment, load Distribution
B) Load Qualification, Lead Generation, Lead Distribution, Lead Assessment, Lead Conversion
C) Lead Generation, lead Distribution, Load Qualification, lead Conversion, Lead Assessment
D) Lead Assessment, Lead Generation, Lead Qualification, Lead Distribution, Lead Conversion
E) Lead Generation, Lead Qualification, Lead Distribution, Lead Assessment, lead Conversion

2. You are implementing Oracle Fusion CRM for your company. Currently you are configuring the Assignment Manager. Your company wants to assign territories to a sales load where the Territory Program ID is the same as the Sales Lead Program ID.
Select the mapping that you will configure to meet this requirement.

A) Dimension mapping
B) Literal mapping
C) static mapping
D) Dynamic mapping
E) Attribute mapping

3. The design team would like to add a new custom field on a Partner Management page, which only Marketing Partner users can see. What customizations should be applied to effect this change?

A) Use Oracle composer to extend the new field and apply External Layer from the Customize Customer pages.
B) Use Oracle composer to extend the new field and apply the Marketing Partner job role from the Customize Customer pages.
C) Use CRM Application Composer to extend the new field and apply Partners layer from the Customize Customer pages.
D) Use CRM Application Composer to extend the new field and apply External Layer from the Customize Customer pages.
E) Use CRM Application Composer to extend the new field and apply Site Layer from the Customize Customer pages.

4. The sales manager in a company conducts product demos for customers frequently as part of lead management. As part of his activity, the sales manager has two coordinate with different departments in the company through emails to conduct the product demos effectively. Coordination with other departments by emails is a time-consuming activity and requires multiple follow ups.
Choose the correct solution to automate these coordination activities.

A) UseAssessmentTemplates.
B) UseResourcesGroups.
C) UseSalesMethods.
D) UseTaskTemplates.
E) UseAssessmentTemplates andTaskTemplate.

5. You are working as a consultant for a company that is upgrading to Oracle Fusion CRM. Currently, you are configuring the Fusion Assignment Objects. After meeting with the customer, they have decided that they would like the leads assignment object to send leads based on customer size to specific territories.
Select the true statement.

A) This can't be clone because assignment objects contain candidate objects,but notwork objects.
B) This scenario can be successfully created in Oracle Fusion CUM.
C) This can't be done because assignment objects can contain candidate objects or work objects, but not both.
D) This can't be done because assignment objects contain work objects, but not candidate objects.
E) This can't be done because assignment objects can contain both candidate objects and work objects, but can't limit by customer size.

Solutions: