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Salesforce Certified Omnistudio Consultant Sample Questions:

1. When designing OmniStudio solutions, what are two reasons that explain why Integration Procedures are recommended as the first choice of data sources for FlexCards and OmniScripts?
Choose 2 answers

A) They future-proof your front-end design.
B) They combine multiple actions into a single server call.
C) They can retrieve Salesforce data from multiple objects faster.
D) They enable better usability in digital interactions.


2. Service agents must confirm customer contact information in the first step of a payment OmniScript. Contact information includes name, telephone number, mobile number, and email. None of the contact information on first step is required.
On the last step, after taking payment, the agent can optionally email the receipt to the customer. If the customer says yes, the agent selects a checkbox. If the agent selects the box but the email address field is empty, the process must require the user to return to the first step and enter the customer's email address.
What should the consultant recommend to meet this requirement?

A) Add a Conditional View to the last step
B) Add a Set Errors element
C) Add a Validation Rule to the Contact object
D) Add a DataRaptor to retrieve the email address


3. A solution architect is working on a digital transformation project for a client. The client has complex business requirements that need to be implemented using Omnistudio tools. The solution architect needs to decide which Omnistudio tool to use.
Which Omnistudio tool should the solution architect use to automate the client's business processes and create guided interactions using data from the Salesforce org and external sources?

A) Integration procedures
B) Flexcards
C) Omniseripts
D) Expression Sets


4. A company has several customer support departments. Each
department has different case creation processes, but they want to unify them into a single LWC OmniScript. During the discovery, the consultant identifies two key requirements:
* Each department has different case fields they need to capture
* If the user cancels the process, they should return to a support
console app
Which two OmniScript features should the consultant recommend to meet
these requirements?
Choose 2 answers

A) Enable the Save for Later feature
B) Use Conditional Views on steps for each department
C) Add a Done action that redirects to the support console
D) Set Enable Cancel in Setup


5. In OmniScript, how can pages or groups of fields be controlled based on the choices made by the user?

A) Create child OmniScripts for branched flow
B) Use the Radio Input property for a Step or Block element
C) Use the Conditional View property on a Step or Block element
D) Add Cancel and Save options for the user


Solutions:

Question # 1
Answer: A,B
Question # 2
Answer: B
Question # 3
Answer: C
Question # 4
Answer: B,D
Question # 5
Answer: C

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