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How to Prepare For SHRM SHRM-CP: Society for Human Resource Management Certified Professional Exam
Preparation Guide for SHRM SHRM-CP: Society for Human Resource Management Certified Professional Exam
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NEW QUESTION 135
In the view of the Office of Federal Contract Compliance Programs, what is the best source for data related to employee race and ethnicity?
- A. birth certificates
- B. selfreporting
- C. census forms
- D. employer judgment
Answer: B
Explanation:
Explanation: The Office of Federal Contract Compliance Programs prefers that data related to employee race and ethnicity be generated by selfreporting. In other words, it is best if employees indicate their own race or ethnicity, as often happens during the hiring process. Selfreported data is more accurate, and is less likely to be influenced by a desire to demonstrate diversity.
NEW QUESTION 136
According to Feldman's model of organizational socialization, in which stage do new employees confirm or dismiss the expectations held before hiring?
- A. anticipatory socialization
- B. encounter
- C. change
- D. acquisition
Answer: B
Explanation:
Explanation: According to Feldman's model of organizational socialization, new employees confirm or dismiss their prehiring expectations during the encounter stage. Feldman outlined three major stages in organizational socialization: anticipatory socialization, encounter, and change and acquisition. During anticipatory socialization, the potential new employee first learns about the organization. During the encounter stage, the recruit formally commits to joining the organization and becomes a part of it. During the change and acquisition stage, the new employee assimilates to the organizational culture.
NEW QUESTION 137
According to the Immigration Act of 1990, a maximum of how many immigrants may enter under the H1B status (temporary workers) each year?
- A. 45,000
- B. 65,000
- C. 50,000
- D. 70,000
Answer: B
Explanation:
Explanation: The Immigration Act of 1990 limited the number of temporary workers applying under H1B status to 65,000 each year. This number includes answer choices A and B (45,000 and 50,000, respectively), but both of these amounts fall under the stated maximum. Answer choice D (70,000) is too high.
NEW QUESTION 138
Which of the following elements is not a part of the ADDIE model of instructional design?
- A. Design
- B. Implementation
- C. Evaluation
- D. Administration
- E. Development
Answer: D
Explanation:
Explanation: The instructional design acronym known as the ADDIE model begins not with Administration but with Analysis. The other options - Design, Development, Implementation, and Evaluation - are all accurate elements of the ADDIE acronym.
NEW QUESTION 139
The National Labor Relations Act (NLRA) provides the right for employees to engage in "concerted activities for the purpose of collective bargaining or other mutual aid or protection" to which types of employees?
- A. Nonunion employees only
- B. Parttime employees only
- C. Fulltime employees only
- D. Union employees only
- E. All employees
Answer: E
Explanation:
Explanation: The rights that are provided by the NLRA apply to all employees of an organization and are not limited to specific employees within that organization. As a result, the other answer choices that limit the employee coverage to fulltime employees only (answer choice A), parttime employees only (answer choice B), union employees only (answer choice C), and nonunion employees only (answer choice D) are all incorrect.
NEW QUESTION 140
How far in advance of a planned union picketing must a representation petition be completed?
- A. 15 days
- B. 60 days
- C. 30 days
- D. 45 days
Answer: C
Explanation:
Explanation: A representation petition must be completed at least 30 days in advance of a planned union picketing. Failing to submit the petition within this time frame can result in the petition being unrecognized and thus being deemed an unfair labor practice. Among the answer choices, 15 days is obviously too short of a notice, and both 45 days and 60 days exceed the legal expectation. The union may, of course, notify that far in advance, but it is not necessary.
NEW QUESTION 141
Which of the following acts requires workplaces to maintain an environment that is "free from recognized hazards that are causing or are likely to cause death or serious physical harm"?
- A. Fair Labor Standards Act
- B. SarbanesOxley Act
- C. Americans with Disabilities Act
- D. DrugFree Workplace Act
- E. Occupational Safety and Health Act
Answer: E
Explanation:
Explanation: The piece of legislation to which the quote refers is the Occupational Safety and Health Act of 1970 (OSHA). The Americans with Disabilities Act (ADA) is focused specifically on providing rights for employees with disabilities in the workplace. The DrugFree Workplace Act is focused on the substance abuse policy for federal contractors. The SarbanesOxley Act is focused on the legal obligation that organizations have to record and report financial information. And the Fair Labor Standards Act refers to the legal requirements that companies have to provide a workplace environment that is fair to all employees.
NEW QUESTION 142
During a lawful economic strike, employers have the right to do which of the following?
- A. Hire new employees to replace striking employees
- B. Disband union bargaining and require new representation
- C. Confront employees and require that they return to work at the risk of being fired
- D. Encourage the union to disband or a suggest the formation of a new union
- E. Restrict union bargaining if they negatively impact company's finances
Answer: A
Explanation:
Explanation: During a lawful economic strike, employers do have the right to hire employees to replace the striking employees. Answer choices A, C, D, and E are incorrect because they each represent types of unfair labor practices. Employers may not fire employees who refuse to cease striking instead of returning to work. They also may not encourage the union to disband and/or suggest the formation of a new union. Nor may the employer disband union bargaining and require new representation, or restrict union bargaining if this negatively impacts company's finances.
NEW QUESTION 143
Which of the following represents an occasion when picketing would be illegal?
- A. When a union attempts to encourage the employer to recognize union representation
- B. When an election for union representation has occurred within a 12month period
- C. When a union tries to encourage nonunion employees to join the union
- D. When employees try to provide potential customers with information about business practices
- E. When employees make efforts to inform the public about the employer's position regarding unions
Answer: B
Explanation:
Explanation: Though picketing is legal under certain circumstances, one instance when picketing is illegal occurs when an election for union representation has occurred within a 12month period. Answer choices B, C, D, and E are all incorrect because they represent occasions when picketing would be considered legal.
NEW QUESTION 144
An athlete or entertainer would fall under which of the following classifications for a visa?
- A. H
- B. R
- C. L
- D. P
Answer: D
Explanation:
Explanation: Athlete or entertainer visas fall under the "P" category (P1, P2, P3, and P4). The "R" category of visas is for those performing religious work (R1). The "H" category of visas is for temporary workers of all varieties (H1B, H1C, H2A, H2B, H3). The "L" category of workers is for those being transferred to a new position within the same company (L1A, L1B, L2).
NEW QUESTION 145
Ilsa, a manager of a large municipal department, is generally commended for her handson approach and effectiveness. However, she has a tendency to lose her temper with employees when she is under stress, and several complaints have been made. Ilsa's boss Kathryn is making an effort to improve Ilsa's behavior, and she has decided to employ Skinner's theory of Operant Conditioning. Which of the following would be an example of negative reinforcement?
- A. To avoid provoking Ilsa into a bad temper due to stress, Kathryn will review her workload to see if more work can be delegated within the department.
- B. For every week that goes by without an employee complaint, Kathryn will reward Ilsa by documenting the behavior with an official commendation.
- C. For every week that goes by without an employee complaint, Ilsa will not have to meet with Kathryn for a behavioral review.
- D. For every employee complaint about Ilsa's bad temper, Kathryn will document the incident with an official warning.
Answer: C
Explanation:
Explanation: Negative Reinforcement occurs when a good behavior occurs and a negative result for behavior is removed. The behavioral review would be considered a negative result of poor behavior; when this is removed after a week of no employee complains, Kathryn is applying Negative Reinforcement. Answer choices A reflects Skinner's strategy of Punishment. Answer choice C reflects Skinner's strategy of Positive Reinforcement. Answer choice B reflects a possible combination of Positive Reinforcement and Extinction. It does not, however, represent a single strategy laid out by Skinner.
NEW QUESTION 146
Which of the following types of health care plans does require a "gatekeeper" but also focuses on lower health care costs for patients and care that aims to prevent higher costs later on?
- A. PPO
- B. HMO
- C. FFS
- D. POS
Answer: B
Explanation:
Explanation: An HMO, or Health Maintenance Organization, plan does require a "gatekeeper" but also focuses on lower health care costs for patients and care that aims to prevent higher costs later on. A PPO, or Preferred Provider Organization, plan does not require that patients first contact a "gatekeeper" for medical treatment but allows patients to choose from a broad network. A POS, or Point of Service, plan offers a network (like a PPO) but allows patients to meet with a physician outside this network and request reimbursement later on. An FFS, or Feeforservice, plan is generally the most costly for patients but allows them to make their own selection of facilities and physicians.
NEW QUESTION 147
What are the typical hours of the swing shift?
- A. 12 a.m. to 8 a.m.
- B. 4 p.m. to 12 a.m.
- C. 10 p.m. to 6 a.m.
- D. 5 p.m. to 1 a.m.
Answer: B
Explanation:
Explanation: The typical hours of the swing shift are 4 p.m. to 12 a.m. The day shift typically runs from 8 a.m. to 4 p.m., and the graveyard shift typically extends from 12 a.m. to 8 a.m. Some employees receive extra compensation for working the swing or graveyard shift.
NEW QUESTION 148
What is one common problem with costperhire metrics?
- A. They make no distinctions between job groups.
- B. They are overly dependent on external economic factors.
- C. They overemphasize advertising.
- D. They omit costs that are not related to specific candidates.
Answer: D
Explanation:
Explanation: One common problem with costperhire metrics is that they omit costs that are not related to specific candidates. The costperhire measure is determined by dividing total costs by number of hires. It is important that the costs and hires be taken from the same time interval. To be comprehensive, a costperhire measure should include the salaries of those employed to make hires, the cost of advertising, and any other administrative costs incurred during the hiring process.
NEW QUESTION 149
A human resources officer at a rapidly growing company is interviewing candidates for a position that has just been created. Management is not yet sure what the precise duties of the new employee will be, but it is very important for the new employee to fit into the organizational culture. What type of interview should the human resources officer conduct?
- A. panel interview
- B. nondirective interview
- C. directive interview
- D. stress interview
Answer: B
Explanation:
Explanation: In this situation, the human resources officer should conduct a nondirective interview. Nondirective interviews follow no particular plan: they are more like casual conversations between the interviewer and the candidate. Because the available position remains undefined, it would not be fruitful to ask specific questions or to identify particular knowledge and skills. A nondirective interview would be a better way to determine whether candidates have the right attitude and temperament for the organization. Directive interviews follow a predetermined list of questions. A panel interview features multiple interviewers, typically from different departments. A stress interview requires the candidate to react to a demanding situation.
NEW QUESTION 150
Which of the following is NOT an essential component of an intellectual property agreement?
- A. Limitations on use of confidential information
- B. Prohibition against the hiring of current employees by employees who leave the business
- C. Duration of confidentiality restrictions
- D. Identification of confidential information
Answer: B
Explanation:
Explanation: An intellectual property agreement does not need to include a prohibition against the hiring of current employees by employees who leave the business. Many intellectual property agreements do contain such language, however, commonly known as a nonsolicitation clause. The other answer choices represent the essential components of an intellectual property agreement.
NEW QUESTION 151
How many months of COBRA coverage do employees terminated for gross misconduct receive?
- A. Eighteen
- B. Six
- C. None
- D. Twelve
Answer: C
Explanation:
Explanation: Employees who are terminated for gross misconduct receive no COBRA coverage. This is really the only circumstance in which employees may be denied COBRA coverage. Even when an employee becomes eligible for Social Security benefits, he still receives COBRA coverage for 18 months. An employee who is terminated for reasons other than gross misconduct also continues to receive coverage for 18 months.
NEW QUESTION 152
Children as young as the age indicated in question 115 may work in all of the following types of jobs except:
- A. Technical
- B. Farming
- C. Retail
- D. Administrative
Answer: B
Explanation:
Explanation: Children as young as 14 may work in retail, as well as technical and administrative positions (assuming the children in question have the skills/knowledge for such jobs). They may not, however, work in farm jobs; these are reserved for children of at least 16.
NEW QUESTION 153
What is the primary directive of the Federal Employees Compensation Act of 1916?
- A. To guarantee a minimum wage to federal employees
- B. To outlaw the fellow servant rule
- C. To provide worker's compensation rights to employees in the private sector
- D. To allocate funds to federal workers injured while performing their jobs
Answer: D
Explanation:
Explanation: The primary directive of the Federal Employees Compensation Act of 1916 is to allocate funds to federal workers injured while performing their jobs. This was the first major piece of workers' compensation legislation for federal employees. It asserted that federal workers' compensation cases were to be handled by the Department of Labor.
NEW QUESTION 154
The Williamson Company is using the paired comparison method to appraise performance. There are seven people in the sales job group. With how many people will each member of this group be compared?
- A. Two
- B. One
- C. Seven
- D. Six
Answer: D
Explanation:
Explanation: Since the Williamson Company is using the paired comparison method, each member of the sales job group will be compared with six other people. The paired comparison method requires every member of the job group to be compared to every other member. This means that each member of the Williamson Company's sales group will be compared to the other six members. The paired comparison method is a good way to rank employees systematically.
NEW QUESTION 155
Susannah, who is the head of the human resources department, will be responsible for a training session and must decide on the seating style in the space that she will be using. The training will include a large group and will involve a range of activities, including several lectures, film presentations, and a small amount of group work. Which of the following seating styles will be most appropriate for the training that Susannah will be conducting?
- A. Chevronstyle
- B. Ushapedstyle
- C. Conferencestyle
- D. Banquetstyle
- E. Theaterstyle
Answer: A
Explanation:
Explanation: As the question states, the training will encompass several features - lectures, film presentations, and group work. Among the available styles of seating, the chevronstyle - with the chairs angled in a Vshape toward the stage or front of the meeting space - will offer the most versatility for trainees. Answer choice A is incorrect because the theaterstyle seating would be useful for lectures and film presentations but would offer no good way for trainees to break into groups. Answer choice C is incorrect because the banquetstyle seating would be excellent for group work but would be impractical for lectures and film presentations. Similarly, answer choice D is incorrect because the conferencestyle seating would place participants around one large table, which would not necessarily be useful for any of the three activities that will occur in the training. And answer choice E is incorrect because the Ushaped seating would be useful only for lectures but would not benefit the trainees in a film presentation or in group work.
NEW QUESTION 156
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